SOUTHLINE COLLECTION LLC

TERMS AND CONDITIONS

Last updated: August 2026

IMPORTANT SOUTH CAROLINA NOTICE

This is a written vacation rental agreement governed by the South Carolina Vacation Rental Act, S.C. Code Ann. § 27-50-210 et seq. It is not governed by the South Carolina Residential Landlord and Tenant Act. Electronic acceptance, payment of any amount, or taking possession of the Property may evidence acceptance as permitted by law.

1. Scope; Booking Acceptance

These Terms and Conditions (the “Terms”) apply to direct reservations made with Southline Collection LLC (“Southline,” “Manager,” “we,” “us,” or “our”) for a privately owned vacation rental property (the “Property”). Southline acts as the authorized rental manager and agent of the Property owner (the “Owner”).

The primary guest named on the reservation (the “Primary Guest”) accepts these Terms for the Primary Guest and every occupant, visitor, child, invitee, vendor, and animal brought to the Property by anyone in the party (collectively, the “Guest Party”). Acceptance may be shown by electronic signature, online acceptance, payment of any amount, or taking possession of the Property. The Primary Guest is responsible for communicating these Terms and all property-specific rules to the Guest Party.

2. Eligibility, Identity, and Primary Guest Responsibility

The Primary Guest must be at least twenty-five (25) years old, must provide accurate contact and payment information, must complete any requested identity verification, and must occupy the Property for the entire reservation unless Southline approves otherwise in writing. Reservations made under false pretenses, for an unaccompanied youth or student group, or by a person who will not be present may be canceled without refund.

Southline may require a government-issued photo ID, the names and ages of occupants, vehicle information, pet or assistance-animal information, and HOA or community forms before releasing access instructions.

3. Reservation Charges, Deposit, and Final Payment

For reservations made more than sixty (60) days before check-in, fifty percent (50%) of the Total Reservation Amount is due at booking. The remaining fifty percent (50%) is due sixty (60) days before check-in. For reservations made sixty (60) days or fewer before check-in, the Total Reservation Amount is due in full at booking.

Unless another method is approved in writing, the Primary Guest authorizes Southline to charge the payment method on file for the final balance when due. If a scheduled payment is declined, the Primary Guest must cure the failed payment within forty-eight (48) hours after notice. Southline may cancel the reservation after that period and apply the cancellation policy as of the date the payment became due.

Amounts received will be handled in accordance with South Carolina law. Check-in instructions may be withheld until all required payments, signatures, identity verification, and community forms have been completed.

4. Cancellation, Changes, and Refunds

All cancellation requests must be made in writing and are effective when received by Southline. A cancellation received more than sixty (60) days before the scheduled check-in date will receive a refund of amounts paid, less a cancellation charge equal to ten percent (10%) of the pre-tax reservation subtotal. The pre-tax reservation subtotal includes nightly rent and mandatory reservation charges, but excludes taxes, refundable security deposits, optional travel protection, and optional third-party services.

A cancellation received sixty (60) days or fewer before check-in is nonrefundable. No refund or credit is due for a no-show, delayed arrival, early departure, reduction in nights, reduction in guests, or the Guest Party’s inability or decision not to travel.

Changing dates, changing properties, shortening a stay, transferring a reservation, or rescheduling is treated as a cancellation and new booking unless Southline approves the change in writing. Approved changes remain subject to current rates, minimum stays, fees, availability, and any new terms. A courtesy exception does not amend this policy or establish a course of dealing.

Reservations made through Airbnb, Vrbo, Marriott Homes & Villas, or another online travel agency (“OTA”) are also subject to the cancellation, payment, refund, and dispute rules displayed by that OTA. If an OTA rule directly conflicts with these Terms, the OTA rule controls only to the extent of that conflict.

5. Weather, Evacuations, Travel Disruptions, and Travel Protection

No refund, credit, or rate adjustment will be issued for weather, hurricanes, tropical storms, rain, wind, heat, cold, flooding, beach conditions, travel delays, flight cancellations, road conditions, illness, personal emergencies, early departure, or other events outside Southline’s reasonable control. This includes a Guest’s inability to reach the Property and interruption or loss of utilities, internet, cable, community amenities, beach access, or third-party services.

If state or local authorities issue a mandatory evacuation order that includes the Property, all occupants must comply immediately. Unless required by law or expressly covered by a travel-protection policy purchased by the Guest, the evacuation does not create a right to a refund.

Southline strongly recommends travel protection, particularly for hurricane-season reservations. Travel protection is a separate product governed by the provider’s policy, exclusions, claim process, and coverage decision. Southline does not decide claims or guarantee reimbursement.

6. Check-In, Check-Out, and Access

Standard check-in is 4:00 p.m. and standard check-out is 10:00 a.m., unless the reservation or Southline’s written instructions state otherwise. Early check-in and late check-out are never guaranteed and require written approval. Guests may not enter the Property, park at the Property, deliver belongings, or otherwise interfere with housekeeping or inspection before approved check-in.

The Property must be fully vacated by check-out. Unapproved late check-out may result in the charges stated in the Standard Charge Schedule and any additional costs caused by delayed housekeeping, displaced incoming guests, or lost use of the Property. Access codes, keys, fobs, gate passes, parking passes, and remotes may be used only for the reservation and must be returned or left as instructed.

7. Maximum Occupancy, Visitors, Vehicles, and Parking

The maximum occupancy, maximum vehicles, approved sleeping arrangements, and any daytime visitor limits are those shown in the listing, confirmation, permit, HOA rules, or property-specific instructions, whichever is most restrictive. The Guest Party may not exceed those limits at any time. Occupancy limits apply to adults and children as required by the applicable permit or law.

Only registered occupants and approved visitors may use the Property. Parking is limited to approved spaces. Street, lawn, landscaped-area, fire-lane, loading-zone, and neighboring-property parking is prohibited unless expressly designated. Trailers, boats, campers, recreational vehicles, oversized vehicles, commercial vehicles, motorcycles, golf carts, low-speed vehicles, and electric bicycles may be restricted or prohibited by the applicable community. Towing, booting, citation, and community charges are the Guest’s responsibility.

8. Good-Neighbor and Noise Rules

The Property is located in a residential community. Noise that disturbs neighbors or interferes with their quiet enjoyment is prohibited at all times. Guests must comply with all property-specific, community, HOA/regime, municipal, and other applicable quiet hours, sound limits, and noise rules, which vary by location and are incorporated into these Terms. Outdoor amplified music, speakers, instruments, yelling, screaming, or similar activity that disturbs others is prohibited whenever it violates an applicable rule or unreasonably interferes with neighboring residents or guests.

The Guest Party must respond immediately to any request from Southline, security, law enforcement, an HOA, or a neighbor to reduce noise or correct conduct. A verified complaint, security or police response, repeated disturbance, tampering with a noise-monitoring device, or failure to comply may result in charges, immediate termination, removal without refund, and responsibility for all fines and losses.

9. No Parties, Events, or Commercial Use

No party, wedding, reception, reunion, fundraiser, meeting, photo or film shoot, commercial activity, vendor service, or gathering exceeding the approved occupancy or visitor limits may occur without Southline’s prior written approval and any required separate agreement, fee, permit, insurance, and Owner or HOA consent. An unauthorized event is a material breach and may result in immediate termination without refund.

10. Pets and Assistance Animals

Pets are permitted only at properties specifically identified as pet-friendly and only with advance written approval, full disclosure of each animal, and payment of the pet fee shown at booking. Pets may not be left unattended unless crated, may not create noise or nuisance, must be kept off furniture and bedding unless property instructions state otherwise, and must be cleaned up after inside and outside.

An unauthorized animal may result in the Standard Charge Schedule amount, actual cleaning, pest-treatment, repair, replacement, HOA or municipal charges, and termination without refund. Pet and animal damage is not covered by the Accidental Damage Waiver.

Southline will accommodate service animals and other assistance animals as required by applicable law. Guests requesting an accommodation must provide the information lawfully permitted for Southline to evaluate and arrange the accommodation. No pet fee is charged for an animal that must be accommodated by law, but the Guest remains responsible for damage, extraordinary cleaning, nuisance, and rule violations caused by the animal.

11. Smoking, Vaping, Fire, and Hazardous Conduct

All Properties are non-smoking and non-vaping. Smoking or vaping of any substance is prohibited inside the Property, on balconies or screened areas, and anywhere else prohibited by property-specific rules. Fireworks, explosives, open flames, illegal substances, and hazardous materials are prohibited. Grills, fireplaces, fire pits, golf carts, bicycles, beach equipment, and other amenities may be used only as instructed and at the Guest’s risk.

12. Housekeeping, Property Condition, and Departure Condition

The Property is delivered professionally cleaned and is a self-catering vacation home. Unless separately purchased, daily housekeeping, linen exchange, replenishment, and turndown service are not included. Starter supplies are not intended to last the entire stay.

The Primary Guest must inspect the Property upon arrival and promptly report any cleanliness issue, pre-existing damage, missing item, malfunction, or unsafe condition. Prompt notice gives Southline an opportunity to inspect and correct the issue. Failure to report an existing condition may affect Southline’s ability to determine responsibility.

At departure, Guests must remove personal belongings, return access items, close and secure windows and doors, and leave the Property in reasonably tidy condition. Guests are not required to strip beds, start laundry, wash dishes, take out trash, or perform routine departure cleaning unless property-specific instructions expressly state otherwise. Excessive soil, stains, odors, trash, biohazards, pet hair, unauthorized smoking, moved furniture, or conditions requiring work beyond a normal turnover may be charged under the Standard Charge Schedule.

13. Accidental Damage Waiver

Unless the reservation states a different amount or program, each direct reservation includes a mandatory, nonrefundable Accidental Damage Waiver fee based on the size of the Property. For one- to three-bedroom units, the fee is $95 and Southline agrees to waive collection from the Primary Guest for up to an aggregate of $1,000 of qualifying accidental physical damage to the Property or Owner-owned contents caused during the reservation and reported to Southline before check-out. For units with four (4) or more bedrooms, the fee is $145 and the waiver limit is up to an aggregate of $1,500 of qualifying accidental physical damage, subject to the same terms and reporting requirements.

The waiver is a contractual limitation on collection, not an insurance policy, security deposit, or guarantee that every loss is covered. It does not cover unreported damage; intentional, reckless, malicious, or grossly negligent acts; misuse; pet or animal damage; smoking or vaping; theft or missing items; keys, fobs, passes, remotes, or access devices; vehicles, golf carts, bicycles, watercraft, recreational equipment, or rented items; excessive cleaning, stains, odors, infestation, biohazards, or extra laundry; damage arising from unauthorized occupancy, events, noise, illegal conduct, or other rule violations; personal injury; the Guest’s property; normal wear and tear; or loss of use, relocation expense, and other indirect loss.

The Primary Guest is responsible for all excluded loss and any qualifying damage above the waiver limit. Southline may require a refundable security deposit or enhanced protection for certain Properties, reservations, or length of stay. Southline may later replace or supplement this waiver with a third-party damage-protection product; if so, the terms presented at booking will control.

14. Damage, Missing Items, and Payment Authorization

The Primary Guest is responsible for damage, loss, fines, excessive cleaning, unpaid charges, and other costs caused by the Guest Party, excluding ordinary wear and qualifying damage waived under Section 13. The Primary Guest authorizes Southline, after written notice and reasonable supporting detail, to charge the payment method on file or invoice the Primary Guest for those amounts. The Guest remains responsible if a card authorization fails or an OTA declines the charge.

Damage and loss should be reported immediately. Reporting an accident does not automatically create liability and allows Southline to evaluate whether the Accidental Damage Waiver applies. Concealing damage or leaving without reporting it may make the loss ineligible for the waiver.

Standard Charge Schedule

Violation / Charge

Standard Charge

Additional Responsibility

Unauthorized animal

$500 per animal

Plus actual cleaning, pest treatment, repair, replacement, HOA/town fines, and other resulting costs. Reservation may be terminated. Does not apply to an assistance animal that must be accommodated by law.

Smoking or vaping

$500 minimum

Plus actual deodorizing, deep cleaning, restoration, replacement, lost-rent, and relocation costs.

Excessive cleaning

$250 minimum

Plus actual incremental labor, laundry, biohazard, stain, odor, trash-removal, restoration, and lost-rent costs.

Unauthorized event or party

$1,000

Plus security response, vendor, HOA/town, damage, cleanup, and other actual costs. Immediate termination may apply.

Noise, occupancy, parking, or community violation

Up to $500 per incident

Plus all security, HOA, government, towing, legal, relocation, and other actual charges resulting from the violation.

Unapproved late check-out

$100 per hour or part

For the first two hours. More than two hours may result in a charge equal to one additional night at the then-current rate, plus displacement or operational costs.

After-hours lockout

$100 service charge

Plus locksmith, replacement, travel, or vendor charges.

Lost key, fob, remote, parking pass, or access device

Actual cost + $50

Includes replacement/reprogramming cost plus a $50 administrative charge.

Missing or damaged property

Actual repair or replacement

Includes shipping, installation, rush service, lost-rent, and other documented consequential operating costs where permitted.

These amounts are intended as reasonable administrative and remediation charges for the stated violations and do not limit Guest liability for greater documented loss. Southline will provide notice and reasonable supporting detail before charging the payment method on file. Charges are subject to applicable law and any controlling OTA policy.

15. Maintenance, Utilities, Internet, and Amenities

Vacation homes contain complex systems and privately selected furnishings. Southline cannot guarantee uninterrupted operation of air conditioning, heating, plumbing, appliances, elevators, pools, hot tubs, grills, fireplaces, televisions, internet, cable, utilities, gates, community facilities, or other amenities. Guests must promptly report issues, permit reasonable access, and take reasonable steps to prevent further damage.

Southline will use commercially reasonable efforts to inspect and address reported problems. Repair timing may depend on vendor availability, parts, weather, HOA access, and other circumstances. A temporary failure or inconvenience that does not make the Property materially uninhabitable does not entitle the Guest to a refund or relocation.

Community, Regime, and Neighboring Work. The Property may be located within a condominium regime, homeowners association, resort, gated community, or residential neighborhood where maintenance, repairs, renovations, capital projects, landscaping, road work, utility work, beach or infrastructure projects, and private construction may occur on or near the Property. Southline and the Owner do not control the timing, scope, noise, access restrictions, equipment, contractors, or schedules associated with work performed by a regime, association, governmental or utility provider, neighboring owner, or other third party, and such work may begin or change after a reservation is made. Southline will communicate material known impacts when reasonably practicable and, if notified of activity that appears to violate applicable community rules or law, may notify the appropriate party; however, Southline cannot stop, reschedule, or guarantee relief from third-party work. Noise, temporary access changes, views of construction, or other inconvenience from such activity do not entitle the Guest to a refund, credit, rate adjustment, relocation, or cancellation outside the stated cancellation policy unless the condition makes the Property materially uninhabitable or applicable law requires otherwise.

16. Safety, Natural Conditions, and Amenities

Coastal properties and amenities may involve inherent risks, including pools, hot tubs, docks, waterways, beaches, rip currents, balconies, decks, stairs, elevators, gates, bicycles, golf carts, grills, wildlife, insects, slippery surfaces, storms, flooding, and changing natural conditions. No lifeguard is provided unless expressly stated. Children and vulnerable persons must be actively supervised at all times.

Guests must not disable, cover, move, or tamper with smoke alarms, carbon-monoxide alarms, pool alarms, pool gates, water sensors, security devices, routers, noise monitors, cameras, locks, or other safety and property-protection equipment. Any malfunction must be reported immediately.

17. Exterior Cameras and Noise Monitoring

A Property may use disclosed exterior security cameras and privacy-compliant noise-level monitoring devices for security, safety, and community compliance. Noise monitors measure sound levels and do not record conversations. No camera is intentionally placed in the interior living or sleeping areas of a Property. Tampering with or disabling a disclosed device is a material breach.

18. Southline and Owner Access

Southline, Owner, community personnel, inspectors, and authorized vendors may enter the Property without prior notice in an emergency, when reasonably necessary to protect persons or property, or to investigate a material rule violation. When practicable, reasonable notice will be provided for non-emergency maintenance, inspections, deliveries, or a legally permitted property showing.

19. Personal Property and Lost Items

Southline and Owner are not responsible for lost, stolen, damaged, or abandoned personal property, vehicles, or valuables. Recovered items may be held for up to fourteen (14) days. If return is requested, the Primary Guest is responsible for shipping and a $35 handling charge. Southline may dispose of or donate unclaimed items after the holding period.

20. Property Unavailability, Substitution, and Ownership Transfer

If the Property becomes unavailable, unsafe, or materially uninhabitable before or during the reservation for a reason not caused by the Guest Party, Southline may offer a reasonably comparable substitute. If no acceptable comparable Property is available, Southline may cancel the affected portion of the reservation and refund amounts paid for the unused portion. That refund is the Guest’s exclusive monetary remedy to the extent permitted by law.

If ownership of the Property is transferred, the reservation will be handled in accordance with the South Carolina Vacation Rental Act. Southline may communicate with the new owner, relocate the Guest, or issue the refund required by law.

21. Prohibited Use; Assignment

The Property may be used only for lawful personal vacation occupancy. The reservation may not be assigned, transferred, sold, or sublet, and the Property may not be used for commercial lodging, unlawful activity, or any purpose inconsistent with the listing, permit, HOA rules, or residential character of the community.

22. Default, Termination, and Removal

A material violation of these Terms, nonpayment, fraud, false information, unauthorized occupancy, party or event, prohibited animal, smoking, unlawful conduct, damage, threat to persons or property, repeated noise, or refusal to follow a lawful instruction is a default. Southline may terminate the reservation, revoke access, and require the Guest Party to vacate immediately, consistent with applicable law. No refund is due for termination caused by Guest default, and the Primary Guest remains responsible for all charges and losses.

23. Limitation of Liability; Indemnity

To the fullest extent permitted by law, Owner and Southline are not liable for indirect, incidental, special, punitive, or consequential damages; loss of enjoyment; travel costs; lost profits; or loss or damage to personal property arising from the reservation or use of the Property. Except for liability that cannot legally be limited, Southline’s aggregate liability is limited to the amount actually paid to Southline for the affected reservation.

Except to the extent caused by Southline’s gross negligence or willful misconduct, the Primary Guest agrees to defend, indemnify, and hold harmless Owner, Southline, and their employees, agents, and contractors from claims, losses, fines, damages, and reasonable costs arising from the acts or omissions of the Guest Party, the Guest Party’s use of the Property or amenities, or a violation of these Terms.

24. Communications

The Primary Guest consents to receive transactional email, telephone, and text communications reasonably related to the reservation, payment, access, safety, and guest service. Message and data rates may apply. Marketing communications require any separate consent required by law and may be opted out of without affecting transactional messages.

25. Governing Law; Entire Agreement; Severability

These Terms and the reservation are governed by South Carolina law. Unless controlling law or an OTA process requires otherwise, any legal action relating to a Southline-managed South Carolina Property must be brought in a court of competent jurisdiction in Charleston County, South Carolina.

The reservation confirmation, signed Vacation Rental Agreement, these Terms, the listing, property-specific rules, and written amendments form the entire agreement. If a conflict exists, a signed written amendment controls, followed by the reservation-specific agreement, these Terms, property-specific rules, and the listing; an OTA rule controls only to the extent stated in Section 4. If any provision is unenforceable, the remaining provisions remain in effect. Southline’s failure to enforce a provision once is not a waiver.

Contact Southline Collection

Guest Services: 843-901-3785, rentals@southlinecollection.com

Business Address: 1022 Carolina Boulevard, Suite 306, Isle of Palms, SC 29451